Poor service in desperate times

I have always has a great service with dotsure until recently. As I was driving home on Monday night- 06 Jan 2025 to bury my mom, I hit a pothole and my rim cracked.

Firstly I was surprised that the emergency line is not 24 hours as I was referred to " Please note our working hours are from 08h00 to 18h00". I drove without a spare from Mpumalanga to Kokstad. Around 8 am I called Dotsure and I was advised to go to any tire shop, have them do a quotation, a tire tread depth and a phto of the damaged rim. I did all that and even sent the license disc as requested. I have been waiting since the 6th Jan until this day. I kept on calling to find out about the claim and all I recived was "a consultant will call you back".

I had no choice or option but to fix the rim and buy a new tire as I was desperate and could not risk my family to drive without a spare wheel from EC to Mpumalanga. I am disappointed as this is the first time Dotsure has let me down, especially during my time of need and desperation.