1 reviews | Active since Aug 2018
Poor service from Dotsure Insurance and its consultants
I made a call to this insurance company from 08:10 a.m no one was there to take my call, I'm still holding and there is no answer. Its now 08:16, Stephanie took my call, like other consultant she promised to give Anthea Povey the message to call me back. Anthea doesn't call me back and her excuse is that her colleagues doesn't give her the message. Its a month and a week and no one knows what to do. Every time I get hold someone they tell me about an assessor. I have kept a diary on the progress every time I phone DOT-sure insurance and the names of people I speak to. Yesterday I spoke to Zukisani, he's the only one who seems to know what is happening.
Dear Mrs Jeco
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Mrs Jeco
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Mrs Jeco
We apologise for the inconvenience caused.
We confirm that you had a claim for an accident that occurred on 4 August 2018 under your ‘Dotsure’ Taxi Policy which was authorised for settlement.
Our records confirm your vehicle underwent two assessments, subsequently delaying the finalisation of your claim. After the first assessment, it was established that you vehicle was repairable. However, after authorisation was given to proceed with repairs on the insured vehicle, it was established that there were unseen damages, which required re-assessment. We confirm that your vehicle has been deemed as a write-off, and same was communicated to yourself throughout the process.
We trust the above explanation would suffice.
Dotsure Resolutions Team
Dear Mrs Jeco
We apologise for the inconvenience caused.
We confirm that you had a claim for an accident that occurred on 4 August 2018 under your ‘Dotsure’ Taxi Policy which was authorised for settlement.
Our records confirm your vehicle underwent two assessments, subsequently delaying the finalisation of your claim. After the first assessment, it was established that you vehicle was repairable. However, after authorisation was given to proceed with repairs on the insured vehicle, it was established that there were unseen damages, which required re-assessment. We confirm that your vehicle has been deemed as a write-off, and same was communicated to yourself throughout the process.
We trust the above explanation would suffice.
Dotsure Resolutions Team