Poor service from Dotsure

I need to share the poor service I have received from Dotsure. My wife bought a Chery Tiggo Pro 7 in October 2023. The car came with a Tracker system already installed. I contacted Dotsure to ensure that they will be able to add this vehicle to their Telematics Portal. I was given the assurance that this would pose no problem. I sent the Tracker installation certificate to Dotsure on 14/11/2023. After numerous emails and discussions via their website I was told on 11/12/2023 that Dotsure tasked Netstar to add the vehicle to their monitoring system. More phone calls and discussions with Dotsure in December 2023 did not get them to comply with my request. They were super quick to add the new vehicle to my policy and deduct the premium, but absolutely ignored my request to be able to track the vehicle via their Telematics Portal. The latest Policy Schedule, dated 04/01/2024 also lacks numerous important details. There is no Engine number, VIN number or registration number listed. It also states that there is no Tracking device installed. All of these details were supp**** to Dotsure but they could not care to update their system.

On 04/1/2024 I sent an email to Doture complaining about the poor service. A ticket was created and closed on 06/01/2024 without resolving the issue. This is poor service and people should take note of this when they decide on an insurance company.