Poor service from Claim Department at Dotsure

I am very disappointed with the service I received from Dotsure and advise prospective clients not to take Dotsure as I have dealt with a series of individuals who refused to assist me, I have logged a building claim with Anel Who requested me to send through a damage report and quotations which I paid for and sent, Anel then called me an said they are appointing an assessor to assess the damages this confused me because they asked me to pay for a report when they could have sent someone from inception of claim to assess the damages. The assessor did come to my property and boldly stated that he is not a roof specialist and cannot go onto my roof to assess damages yet my claim stemmed from a my roof and I would think needed to be assessed. A few days later the claimed was declined, Anel told me that they looked at Google ( satellite) images of my roof and concluded it was not maintained how is it possible that a conclusion of a claim was made from satellite images which was taken many years ago, my roof is maintained. I then escalated the matter to Benita the manager, she stated that she was going to speak to my service provided as he did go onto the roof and will assist her with a better understanding of the damages, It was then brought to my attention that the manager Benita called the service provided and started the conversation by asking not about my claim but another clients claim this was so UNPROFESSIONAL and this call recording needs to be heard as it shows how these people work. I WANT TO KNOW WHY SHE ASKED ABOUT SOMEONE ELSE'S CLAIM?, A lady by the name of Avril called me on the 24 October 2024 saying that Benita did get the information she needs from my service provider, uptil today I did not get a call back from the Manager with FEEDBACK, I also made it quite clear that they needed to send a roof specialist to look at my roof or their own service providers because i am not happy with a conclusion made from a picture of the internet, I am totally upset with the run around. Please do not take an insurance with them they are a very arrogant when you deal with the consultants.