Poor service, fail to deliver what is aked

Last week, I requested a letter stating I have not claim for the past three years and Jason promised to sent asap. till today I have not receive the letter, and this is very unprofessional for such a simple task.

If you fail to issue a simple thing like a letter, it makes me wonder how you even process the claims. I have been with you since October 2019 and have never place a claim nor missed any payment and yet you fail to send me what what is requested.

just know there are many options out there and one is not stuck in a place where he is not appreciated.

I need that letter sent to me, and do not want any calls telling we will attend to your request, apologizing, because you keep doing the same without fixing your personnel