Poor service

Made the biggest mistake to move my wife's vehicles insurance to Dotsure. After agreeing on a premium they just keep on debuting my account. On raising a complaint I was verbally attacked and were not given the chance to speak. I decided to raise a written complaint when the money were suddenly refunded but the very next day 4 debits were debited again. After informing them I don't have any other option but to escalate the mater to the Ombudsman I was promised a refund. Three days past without any refund and to my surprise another debit was just deducted from my account tonight. Seems like they just don't care and each time I phone they debit my account. Will ask assistance from the Ombudsman first thing in the morning.