Poor service

I had a very bad experience on my way back from work on Friday, as I was driving on N2 my car made a sharp screaming sound and started flickering a red sign on the dashboard. I was afraid to stop in the middle of the road as it's a high risk zone. I took it to the workshop to have it checked out on Saturday morning. I was told that the water is not circulating and the car is overheating. I submitted a claim on Saturday morning, LEBOHANG SENAKGOMO called me to get more information which I have given him and requested me to submit a quotation, damage report and a service history of the car for the past 2 years. I went back to the mechanic to get a damage report. I emailed all the required documents. He called again to say I should now forward them to another email address, which I did. Now I just received an email saying that my claim will be cancelled within 7 days if I don't submit the required documents. I'm disgusted by the poor service that I'm getting from dotsure. I would not recommend anyone to take their warranty cover. Poor service