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JL
Jan L

1 reviews | Active since Feb 2017

21 Sept 2017, 09:52

Poor service delevry

I joined Dotsure 1st September 2017 for Car Insurance. They installed a Altech Netstar "smartbox" 4th Sep which is part of my monthly installment. Since then up to today I cant access any detail that this "smartbox" should provide according to their policy stipulations. After many calls to them this is still not resolved. Now I cant even access my online "Manage Portal". This was also reported more than once and still not resolved. I took out this insurance despite so many complaints raised with Dotsure. Big mistake it seems. I now also arranged PETsure for my pets starting 1Nov - maybe I should rather just cancel all policies since I am everything but happy and satisfied and this only being with Dotsure for less than a month!

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Replies (4)
dotsure.co.za
dotsure.co.za's reply21 Sept 2017, 10:00
Official

Dear Jan

Thank you for contacting Dotsure.co.za.

We will investigate your complaint and get back to you as soon as possible.

Regards

Dotsure Resolutions Team

JL
Jan L's update27 Sept 2017, 11:24
Reviewer Update
And I am still awaiting for ANY response from Dotsure? Nothing have been fixed/resolved yet. Pathetic. Will start to look for other Car Insurance today and cancel ALL policies with Dotsure. Penalty for installing the so called "smartbox" is that I have to pay for 3 years and cant use it. Are Dotsure and Altech Netstart in cahoots? Just thinking out loud....
JL
Jan L's update27 Sept 2017, 11:27
Reviewer Update
DOTSURE=OAKHURST Insurance Company Ltd - bad product/service
dotsure.co.za
dotsure.co.za's reply28 Sept 2017, 10:21
Official

Dear Jan

We confirm that you have been contacted by a consultant with regards to your complaint and she has explained the trip report issue to you.

We apologise for any inconvenience caused and trust that you find the above to be in order.

Regards

Dotsure Resolutions Team