Poor service days after an accident with children

@dotsure I am beyond unhappy and irritated with your service. I was in an accident on the 28 October 2025. The car was towed to @dotsure yard in Kew. My brother went to the yard and found the car and an assessor was there. He confirmed that he would send letter to insurance.

Yesterday when I called @dotsure I was told to wait for Claim handler. She would call me back. 24 hours later noone has called me. I called again and spoke to a lady who said she is awaiting assessor to give feedback but would get claim handler to call. When I asked for

Claim handler details I was told it's Sindiswa. They can't give me her surname. I must read through policy documents. All this for a courtesy car. I was in the accident with two kids who need to go to school. The consultant proceeded to says they'd give me money to either

Hire a car or use public transport. When asked if I am expected to continue using @dotsure she said it's up to me. Three days later I have no progress or courtesy car. Imagine if the Dr hadn't booked me off. This is disgusting, terrible service. I will never refer @dotsure To anyone. For a single woman it's even worse. Its 50 minutes later noone has called me. I am not asking for car payout or repairs just a courtesy car. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡