Poor service.

I’ve been told by 2 consultants that Dotsure does not have SLA in place, more especially for fast track claims. I’m not sure why a cellphone claim would take 2 weeks to process… Spoke to Verity fisher from the claims department and another consultant in the same department who advised that they do not have SLA / TAT on claims. Meaning my claim could take up to a week or 2 to process. I’ve never had such incompetence before…Cancelling my insurance with them