bS
banele S
1 reviews | Active since Jan 2019
31 Jan 2024, 05:09
Poor service
It's been two weeks ive logged a query about my telemetrics. Was told I need an upgrade ,did an upgrade informed them that I can't log in ,they rep**** and a got a call from them. Told that netstar has not informed them about 5he upgrade they will give me a call around 14:00 to just confirm everything. And the ticket was closed. I've been replying on the ticket email that it has not been resolved but nothing is being done. I am paying for a service I am not using.
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dotsure.co.za's replyOfficial
31 Jan 2024, 05:47Hi Banele, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply31 Jan 2024, 05:47
Official
Hi Banele, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za