Poor service by Dotsure

Last year I had a breakdown at Verena at 9;30pm.I phoned Hollard as I was not away that my insurance had been transferred to Dotsure. I got a lady by the name of Lerato who told me that my account was not up to date she therefore advised me to phone the towing company and pay cash which I did. Later in the month, I had a nasty experience when I registered a claim for a towing service that I had to pay for even though I had an insurance that offered that service . I was told my account was not up to date when I pay through debit order that receives the money every 20th of each month. This happened last year till to date, Dotsure has been unable to reimburse my R2800 that I paid to tow my car home. If I were to rate this company I would give the 0 in the scale of 1 to 10, because they don't have the interest of their clients at heart. Ill never recommend them to anyone closer to me.