iM
ian M
1 reviews | Active since Jul 2020
09 Apr 2024, 17:23
poor service
The most unprofessional service i received. from the claims agent (wesley) to the claims complaint manager (kelly) admitted they made a mistake regarding my quotation. there was no resolution but to pay as a dotsure customer. it was a human error on their side. didn't make any provisions for a discount or lower my premium or at least the extra amount the agent (wesley) must pay for his errors. agent's responsibility/job right? deduct it from his salary. simple.
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Replies (2)
dotsure.co.za's replyOfficial
09 Apr 2024, 17:25Hi Ian, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply09 Apr 2024, 17:25
Official
Hi Ian, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
iM
ian M's updateReviewer Update
10 Apr 2024, 16:38the rep called me in the morning, was also useless, she transferred me to another line, waiting for nothing. pls do listen to the recording of this call. she said.. dotsure will call me.... told me the issue is still ongoing, there was a meeting.. but truly nothing was resolve.
iM
ian M's update10 Apr 2024, 16:38
Reviewer Update
the rep called me in the morning, was also useless, she transferred me to another line, waiting for nothing. pls do listen to the recording of this call. she said.. dotsure will call me.... told me the issue is still ongoing, there was a meeting.. but truly nothing was resolve.