Poor service and unhappy client😡

My husband has been a loyal client ever since he started joining dotsure. He never skipped not even a single month. Now all of sudden we made a claim regarding our 4 plate stove and the asked us to look for a electrician to check the fault take pics and make recommendations "which he did" then we send them the report quote and pictures as requested. We got a cal from dotsure today that the stove was suppose to be maintained and the technician told them about wear and tier. Our stove is Westpoint and the electrician told us that it is discontinued we can't find parts to replace them. He recommended that we get the new one. Now the insurance doesn't want to pay so that we can get a new stove. Also we need to pay the electrician for the service rendered. According to us Dotsure was suppose to apoint their own electrician. We wouldn't be here if they did that. The stove is not working and we were paying for such things if the happen.

Thank you Mapule Mrhethwa