1 reviews | Active since May 2019
POOR SERVICE AND *****S
I signed up with dotsure a year ago and ive recently had an incident with one of my dogs so i did what i had to took my dog to the vet and got my claiming papers and sent it through first!! Just to send the papers to them is a mission to get the right email second i had waited 2 weeks to get payed out which i had no complained about up until i see that they had payed me money short !!! I pay dotsure every month, same date with not a cent too short !!! but now when i need to get payed out its short, THEN i phone to cancel and i get promised that it will go under investigation and a week and a half NOTHING !! Its easy to take our money but its a problem to pay out, i would advise not to insure with them ! And hello peter and many more will know about this proof service you provide!!!
Thank you for contacting us.
We have referred your complaint to the relevant department who will contact you shortly.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
We have referred your complaint to the relevant department who will contact you shortly.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We refer to your complaint logged on Hello Peter dated 12 May 2019, contents of which have been noted.
A claim was instituted on 02 May 2019 for an incident that occurred on 20 April 2019 under your Dotsure Pet Insurance Policy which was authorised for settlement.
The policy wording read with the policy schedule contains the contract between the parties. Your policy documents were emailed to you on 12 July 2018.
Our records confirm that ‘Sparky’ is covered under the Dotsure Pet Insurance ‘Accidental Plan’. The limits that apply to Sparky’s cover are specified in the policy schedule that has been sent to you.
During verification of your claim, it was found that you claimed for an accident and same was finalised on 06 May 2019 in accordance with the terms and conditions of your policy.
We trust you find the above in order.
Regards,
Dotsure Resolutions Team
We refer to your complaint logged on Hello Peter dated 12 May 2019, contents of which have been noted.
A claim was instituted on 02 May 2019 for an incident that occurred on 20 April 2019 under your Dotsure Pet Insurance Policy which was authorised for settlement.
The policy wording read with the policy schedule contains the contract between the parties. Your policy documents were emailed to you on 12 July 2018.
Our records confirm that ‘Sparky’ is covered under the Dotsure Pet Insurance ‘Accidental Plan’. The limits that apply to Sparky’s cover are specified in the policy schedule that has been sent to you.
During verification of your claim, it was found that you claimed for an accident and same was finalised on 06 May 2019 in accordance with the terms and conditions of your policy.
We trust you find the above in order.
Regards,
Dotsure Resolutions Team