Poor Service and slow to attend urgent matters

Dear Dotsure Team, I am writing to formally express my dissatisfaction regarding my claim I was spiked and almost hijacked I received bad treatment ADT came late to the scene tow truck took time had to fight for my car to be towed to my house because I was being told that they will keep it at someone’s house which was unacceptable transport was not organised for me to get home safely following morning contact complaints they told to submit documents I did that but still my car is still in the garage with the damaged tyres and I’ve been waiting for them to organise a coutersy car but they keep hanging up my calls I need a car urgently because I can’t move around with over it’s extra expenditure on my side and I need a car to commute to work so I’m thinking of taking this matter further to ombudsman because I’m not being treated fairly and my problem is not being attended to since Monday the week is almost over I’m still waiting.