NT
Nkosana T

1 reviews | Active since Feb 2025

25 Feb 2025, 07:19

Poor service and rejection of claims

Dotsure insurance rejected two of my claims were denied by the insurance. This is a **** insurance with poor service provided. They rejected my claim due to the report that was provided by their so-called technician. The television went off, and the technician said the motherboard was damaged, and they said they don't cover such. 24 February 2025. The same insurance is deducted every month, and no service is rendered to clients. claim ***

Claim Letter Client Rejection—***. The same insurance refused to replace my stove in August 2023 due to the technical report provided by the technician. They always reject the report provided by the technician, and they are the most useless. They provide subpar service and only wish to collect your monthly payment. They are unprofessional and unfair to valuable clients.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply25 Feb 2025, 08:53
Official
Hi Nkosana, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za