FK
Francois K
1 reviews | Active since Mar 2025
06 Mar 2025, 10:12
Poor service and poorer communication
I registered a claim for a windscreen on my vehicle and everything went smooth until the glass supplier could not provide the said windscreen. Dotsure then asked if I could source a windscreen, which I could and shared the details with Dotsure. Then nothing happened and after numerous emails that do not get answered and two months down the line, I found that the claim was cancelled with no reasons supp****. Contact via e-mail is ignored. I will definitely be moving my insurance to a reputable instance.
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Replies (2)
dotsure.co.za's replyOfficial
06 Mar 2025, 11:39Hi Francois, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply06 Mar 2025, 11:39
Official
Hi Francois, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
FK
Francois K's updateReviewer Update
17 Mar 2025, 12:48It is today the 17 March 2025. Still no reply from Dotsure. The replies sent by Dotsure are the same for everyone. Thank you blah blah blah. We have referred blah blah blah. We will contact you blah blah blah. I cannot say it is poor communication as there is no communication at all.
FK
Francois K's update17 Mar 2025, 12:48
Reviewer Update
It is today the 17 March 2025. Still no reply from Dotsure. The replies sent by Dotsure are the same for everyone. Thank you blah blah blah. We have referred blah blah blah. We will contact you blah blah blah. I cannot say it is poor communication as there is no communication at all.