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Phumla H
1 reviews | Active since Feb 2022
30 May 2022, 10:52
POOR SERVICE AND LONG PAY TIME SCALE 6 MONTHS STILL WAITING
I know alot have me send me emails asking if they should join dotsure and have the paid Well honestly I hate their service we had an claim since December 1 2021 till date they haven't paid it's the worse company iv seen so far what they do is they will be transferring ur claim to different ppl so they were meant to pay on the 26th but when it was time to pay they Said the have transferred my case to lesego after dealing with Natalie, joel ,annelise ,alize which company takes more than 6 months to pay a claim and yet they don't even call u for an update u are the one who does the calling STAY AWAY I'm really tired of this company
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Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
30 May 2022, 11:06Hi Phumla, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thanks, dotsure.co.za
dotsure.co.za's reply30 May 2022, 11:06
Official
Hi Phumla, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thanks, dotsure.co.za
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Phumla H's updateReviewer Update
30 May 2022, 17:54So I called the whole day and can't get ahold of lesego And I was advised that there's nothing they can do cause payment is on the queue What happened to 30 days why was I not called to explain that it may pass 30 days next thing they will now say managers are busy with monthly stats you guys are losing business because of the bad experiences I'm getting
PH
Phumla H's update30 May 2022, 17:54
Reviewer Update
So I called the whole day and can't get ahold of lesego And I was advised that there's nothing they can do cause payment is on the queue What happened to 30 days why was I not called to explain that it may pass 30 days next thing they will now say managers are busy with monthly stats you guys are losing business because of the bad experiences I'm getting
PH
Phumla H's updateReviewer Update
30 May 2022, 17:56You also mentioned someone will call me since 11:06 am and I'm still waiting for that call now it's 17:56pm
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Phumla H's update30 May 2022, 17:56
Reviewer Update
You also mentioned someone will call me since 11:06 am and I'm still waiting for that call now it's 17:56pm