VM
Vutomi M

1 reviews | Active since Feb 2026

04 Feb 2026, 09:29

Poor service and Lack of professionalism

I received a call from Mondo financial on behalf of dotsure yesterday, She was the rudest person to ever call me. She even made disrespectful remarks after I mentioned to her my previous experience with warranties. She stated that " Whether I take it up or not, the mere fact that I answered She will get paid"

0
Replies (2)
dotsure.co.za
dotsure.co.za's reply04 Feb 2026, 09:33
Official
Hi Vutomi,
We’re sorry to hear about your experience. We care about every person's journey with us and want to improve where we can.
We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
dotsure.co.za
dotsure.co.za's reply05 Feb 2026, 09:42
Official
Hi Vutomi,
We wanted to provide you with feedback regarding the agent that phoned you. 
Mondo has logged an investigation and has tried to contact you with an update.
The dotsure.co.za team