Poor service

My phone screen broke on the 17 May. Dotsure consultant, Judy was assigned to my claim and phoned me on Saturday and request documents to be e-mailed to her, that was done the same day. According to her the company repairing the phone, Platinum Repairs, service is quick and repairs will be done quickly.

It is today the 28 May and still the phone is not repaired. I tried to phone Judy several times during the past week but she is always busy on her phone and never returns my calls.

I asked to speak to a manager regarding the claim, but that seems to be impossible as well as they are always also busy on their phones.

One of the consultants in one of the other departments tried to help me with the claim witch I appreciate but still my problem could not be solved as she could only sent an e-mail to Platinum to call me. I don't think Dotsure is aware of the poor service render by the company doing their repairs and the consultant of Dotsure handling the cellphone claims