Poor Service

Ok so I had no household insurance, with my luck they broke into my house and cleaned up on all electronic ext. So me and my neighbour got insurance on household (Dotsure). 2 Months later they broke into both our houses and once again all electronics ext was ******. Well good to know Dotsure paid out all the equipment except jewellery that was not locked up in a safe and is understandable, thank you Dotsure and exposed their service and so on to other friends. Now last year I bought a new car and need insurance on the car before I can receive it. Dotsure assisted but with luck I got a better deal on car insurance and cancelled my car policy with them all this Happen November 2017. As I go through my bank statements I notice that Dotsure has not deducted the premium for my household insurance so I start investigated. As they found the hole policy was cancelled, ok please re-activate my household policy asap, no problem Mr Fraser I have just send through the policy. I have per email excepted the policy and the premium will be deducted from my account within 3 days. Week later same story over the policy was not covered and deducted. So this left me with a complaint to Dotsure official site whereby I received an email stated that it was one of there investigators that is handling my case and will respond within 14 working days. This was done and after 14 working days still no reply from them, so I email the investigator to hear what is the issue. There reply was one of their consultants will contact me shortly, within 5 minutes I received a call from a supervisor which will assist me. So the process started over again and received my new policy and premium will be deducted within 3 days, now we are almost in April 2018 still no premium was deducted, no replies on my emails to the supervisor that took over my case and re-instate my policy. As I explained to all these employees assisted me if it did happen that they broke into my house who will cover these cost of loss. Please ensure all the facts before this happens to someone else.