1 reviews | Active since Jan 2018
Poor service
Can someone at dotsure explain to me why I'm paying an exorbitant amount on monthly premiums for absolutely poor service? I've been trying to process my claim since the 4 January 2018. It took dotsure over 5 days to receive the accident quote from the assessor. The assessor not being the guilty party here. Com on dotsure of your fees are high so should your game. Disgusted customer.
Dear Syumaya
Thank you for contacting dotsure.co.za.
We will investigate your complaint and get back to you as soon as possible.
Regards
Dotsure Resolutions Team
Dear Syumaya
Thank you for contacting dotsure.co.za.
We will investigate your complaint and get back to you as soon as possible.
Regards
Dotsure Resolutions Team
Dear Syumaya
We again wish to apologise for the inconvenience that this may have caused.
With reference to the telephonic discussion between you and Michael Tlou from our Resolutions department, you confirmed that you have been assisted. Your claims handler (Marisa Mekenna) will keep you informed regarding the claim’s progress.
Please do not hesitate to contact Michael Tlou on *** should you have any further queries regarding the matter.
We trust you find the above in order.
Dotsure Resolutions Team
Dear Syumaya
We again wish to apologise for the inconvenience that this may have caused.
With reference to the telephonic discussion between you and Michael Tlou from our Resolutions department, you confirmed that you have been assisted. Your claims handler (Marisa Mekenna) will keep you informed regarding the claim’s progress.
Please do not hesitate to contact Michael Tlou on *** should you have any further queries regarding the matter.
We trust you find the above in order.
Dotsure Resolutions Team