Poor Service

Despite making numerous arrangements with DotSure for the installation of a tracking device on my vehicle, the still haven’t installed it after nearly 10 months. Now they went and changed the benefits of my policy as I don't have a tracking device installed. I have told them hundreds of times that I am only available on Saturdays and made the necessary arrangements with them to come and install the tracking device when I am available but they need to confirm my availability before the time, with no success to date. Every time someone else is calling me and ask me the same security questions as to when they can come and install the device and every time I give them the same simple straight-forward answer that I gave them for nearly 10 months now with no luck to date. I am really frustrated with their poor service and then just went ahead and changed the benefits of my policy without warning and just send me a revised policy without prior discussion or arrangements as if it is my fault that their service is so poor. I will definitely give them notice of cancellation, but want to put my complaint on record to ensure that I am not considered as a ‘rogue’ client when I apply at another insurance company.