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VM
Vuyisile M

1 reviews | Active since Nov 2018

07 Feb 2022, 12:00

POOR SERVICE

Still waiting for an update almost 3 months later. I'm the one who calls in on regular basis and still get now clear indication when this matter will be solved. I'm really disappointed with your guys service.

0
Replies (6)
dotsure.co.za
dotsure.co.za's reply07 Feb 2022, 12:03
Official
Hi Vuyisile,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za
VM
Vuyisile M's update08 Feb 2022, 02:05
Reviewer Update
I have been very patient with you guys. We are approaching 3 months now and there's no clear indication as to when my claim will be finalised. Everytime I phone in i'm given the same story. Que the generic automatic response...
dotsure.co.za
dotsure.co.za's reply08 Feb 2022, 08:30
Official
Hi Vuyisile,

Apologies for the delay in response.

We will follow up with our team.

dotsure.co.za 
VM
Vuyisile M's update17 Feb 2022, 16:14
Reviewer Update
I am still waiting for someone to call me back today still. your service is appalling. We going on 60 days now with no clear indication as to what is going on. when you call in people are always in meetings or have left the company or they are busy on the phone and they promise to call you you back or escalate the matter to management and they never do.
dotsure.co.za
dotsure.co.za's reply17 Feb 2022, 16:41
Official
Hi Vuyisile,

We have sent your follow-up to our gteam who will further investigate.

dotsure.co.za
VM
Vuyisile M's update14 Mar 2022, 14:02
Reviewer Update
It's been almost 4 months now and to get hold of your allocated agent is proving impossible to achieve. And as for the offer you sent me pretty shocking to say the least.