poor poor service

Claim 1# I was told 3weeks ago to pay for my own damages and claim back as they can not just pay me out , I have to say in my life dealing with insurance I have never heard that !!! 3weeks later I had to use my airtime to follow up as no one has called me ! Poor communication and no payment yet !<br> Claim2# they asked for quotes I sent it to them , then I hear that I have to pay half and they will pay half !!! Shocking <br> As I know everone has a set excess that's fine but paying half that's **** ! Why am a platinum member and why do I pay so much , this is the worste servise I have ever goten ! I paid for my stuff I expect payment , why not tell a client in the begining that they need to pay half? Is it that no traning was done on there own product ? Well I am ****ed of with this and I want to change insurance if nothing comes right cause this is rediculious .!!!