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Selvan N

1 reviews | Active since Feb 2020

24 Feb 2020, 12:28

Poor, pathetic, traumatising service and negative listings on the credit bureaus due to their incompetency.

To the general public,

Please be aware of dealing with Dotsure insurance company, this is a company that debits your account 3 times in one month for one motor vehicle insurance. They do unauthorized debits from your bank account without informing you that a debit order will be going through your account. Worst insurance company and experience with, throughout my lifetime, They do not even offer to rectify these debit orders with your bank, thereby resulting in a poor credit record and a blacklisting with the relevant credit bureaus. Had to report them to the credit and insurance ombudsman for their poor, pathetic and traumatizing experience. Please be very careful.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply24 Feb 2020, 14:36
Official
Hi Selvan,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and will be in touch with you to investigate this matter further. 

Thanks, dotsure.co.za