Poor internal communication by Dotsure

After calling dotsure for a quote on a mechanical warranty, the consultant, Owen, assured me that this is the normal process to get a quote and the outlines of the policy. He signed me up for the warranty, but assured me I will need to confirm that I am happy to proceed afterwards and that I will receive a verification before the policy becomes live. In the days following that discussion, I requested documentation on my dealer's warranty, and realized that I am still covered until September 2023. Now, I called dotsure 3 times to cancel before my policy goes live. Twice to cancel, because I wanted to make sure, and the 3rd time to confirm that it was cancelled. Yet, I woke up this morning to receive a debit order from Dotsure. I am reporting this debit order as ***** if I am not refunded within 5 days. I am very disappointed by this process.