POOR CUSTOMER SERVICE

I am really disappointed with Dotsure. I signed up 12 pets for accidental cover. They advertised a promo, 2 months 50% off your premium. The 2nd month the debit order was not 50% off but the full amount. Nolundi called me to discuss the issue. She addressed this issue in an unpolite manner. I cannot draw a statement as yet but she insisted I should in order to process a refund. They can check their own records to see the amounts debited.