KP
Khovilan P
1 reviews | Active since Dec 2017
20 Oct 2023, 10:11
Poor Customer Service
Dotsure has got to be the worst in terms of customer service. Lodged a claim which they were silent on for almost a week. They made 1 attempt of contact and then unilaterally cancelled the motor warranty claim. I reached out with no success. Then eventually contacting the manager Nathan who undertook to manage the claim. Three days later absolutely no feedback. Log on to their portal and no record at all of a claim.
The do not respond on their contact email (*** <***>), nor on social media when raising the issue.
THEY GLADLY TAKE YOUR MONEY AT THE END OF THE MONTH!!!
Stay away from them if you have your interest at heart. One of thee most pathetic companies to deal with.
Next stop the OMBUD
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dotsure.co.za's replyOfficial
20 Oct 2023, 10:39Hi Khovilan, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply20 Oct 2023, 10:39
Official
Hi Khovilan, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za