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Pholani M
1 reviews | Active since Mar 2023
05 Mar 2023, 06:17
Poor Customer Service
You customer service is terrible. You fail to communicate with you clients and the next thing I’m hit with an increase on my monthly payment. Like what kind of business is this…? Your call center agents never get back to you ounce they collect sufficient details to process payment
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Replies (2)
dotsure.co.za's replyOfficial
05 Mar 2023, 11:34Hi Pholani, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply05 Mar 2023, 11:34
Official
Hi Pholani, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Pholani M's updateReviewer Update
07 Mar 2023, 08:04No solutions were offered. I was promised to be called at 13:00pm and no one called me to offer solutions. I have been with the company for all most year never given them problems. I pay religiously without issues but they’re failing me. All I seek is communication and solutions (what Kaajal promised). The agent who called goes on to state that I can go and look for an alternative insurance…how do you raise my premium without explaining reasons? Is this how business is done?
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Pholani M's update07 Mar 2023, 08:04
Reviewer Update
No solutions were offered. I was promised to be called at 13:00pm and no one called me to offer solutions. I have been with the company for all most year never given them problems. I pay religiously without issues but they’re failing me. All I seek is communication and solutions (what Kaajal promised). The agent who called goes on to state that I can go and look for an alternative insurance…how do you raise my premium without explaining reasons? Is this how business is done?