poor customer service

Good day , i am disappointed with the services i am getting from dotsure insurance , its been 3 months since i sent my claim and i have been sent from pillar to post , mind you its a taxify vehicle , i am suppose to make a living from it but now its a burden to me , i have been patient for sure ,but still now no outcome have been reached, i submitted all documents needed except for one and they said its fine they go ahead with the claim but they might be penalties , they they said they need one last document to finalize the claim and the documents was the taxify log inns , the investigator called and i sent them on the 10th of July , and i was told that finalization will take place soon, only to be called again to send same documents the log inns because they cant see them and there are the ones holding the claim to be finalised , i did so again on same day they called me 16th july , then after i received a letter stating that if i did not send my log inns within 7 days they will cancel my claim , on the same day 16th july , the day i had just resent the log inns. a week later i called and to my surprise they told me that they are still waiting to send my taxify log inns in order for them to finalise my claim , and today 7th august i called again , and yes i got the same answer , we are waiting for your taxify log inns ,and i sent them again. I am not happy shame , its either you give me back my car to fix it myself because poverty is real or you give me a solution please , i am tired of waiting , worse part i am still paying my monthly insurance premiums..