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Mthandeki M
1 reviews | Active since Mar 2025
14 Aug 2025, 08:49
Poor customer service
I have been waiting for well over a month for a response about my claim. I have sent countless emails and no response. Surely they can at least acknowledge they have received the communication. This is terrible customer service, how can no one be accountable for such service
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dotsure.co.za's replyOfficial
14 Aug 2025, 09:13Hi Mthandeki, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply14 Aug 2025, 09:13
Official
Hi Mthandeki, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za