Poor customer care

Hi. I had a very bad experience with Dotsure today. Taken off my debit order early, with no sms notice. The consultant, Shandre called me, and we're rude, talking to me as if I am a child, said to me :LET ME FINISH. Who you talking to. The bad news is, the money can't be refunded. I gave Dotsure a beautiful review just the other day, and cannot get my debit orders right. End of November, had gone off very late. What good insurance company is out their, because today I found out that many clients debit orders had gone off before the date showing on the magtape. So, no client is considering as valuable. If you want insurance, it will not be as the client. Only one person at Dotsure treasure her clients, and make you feel special, is Shelley Hercules. Thank you MAM, for always, as clients, make us feel special.