MP
MOSE P
1 reviews | Active since Aug 2012
30 Jul 2024, 20:11
Poor customer care
I canceled my car hire in January.They were still debiting my account until June. I called them to say I canceled in January. They apologized and said they will refund me.with in 48 hours .It has been 10 days today ,A few emails 5 call promising refund within 48 hours.lets hope they refund me. What will happen if we need to make a claim on our vehicles.How long will they take to pay out . I will definitely cancle my car insurance as soon as my 3 years is up .
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Replies (2)
dotsure.co.za's replyOfficial
30 Jul 2024, 20:22Hi Mose, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply30 Jul 2024, 20:22
Official
Hi Mose, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
MP
MOSE P's updateReviewer Update
30 Jul 2024, 20:59It has taken dotsure 10 days to escalate this refund.
MP
MOSE P's update30 Jul 2024, 20:59
Reviewer Update
It has taken dotsure 10 days to escalate this refund.