Poor claim processing and still no claim pay out 1 day short of a week since claim submitted

I've submitted my claim on Friday 29 February 2019 via email to the u2us email address.

I’ve called the Dotsure offices on Monday to confirm that my claimand all relevant documents have been received and confirmation was given that it has and that it is in process.

I again contacted the Dotsure offices yesterday, Wednesday 3 April 2019, I was transferred to claims and spoke to a lady (sorry, didn’t catch her name to write it down) and she confirmed that 1. I have the additional service on my policy to cover for access payments and 2. That my claim has been finalised and confirmed the amount for pay out as R5947, which to date I have not received - ALTHOUGH Dotsure puts claim to fame for a 48 hour turn arround time.

Following up today, Thursday 4 April 2019 from 15h21 to 1****, it took me 4 phone calls to get an answer. First I was told there are no claim only my last one from 2018 and on the 4th call I was told by Pumlani (hope I’m spelling this correct) that the claim was never logged but they will attend to urgently. So nothing has been processed according to her and there is no pay out amount on the system.

I’m actually quite disappointed in the service I’ve just received. I’ve always recommended Dotsure and with my 1st claim experience being painless this is now the total opposite.