MN
Msutukazi N
1 reviews | Active since Sept 2024
03 Sept 2024, 16:01
Poor claim handling- Avoid Dotsure
Very poor at claims processing. You definitely can't do everything online as they say. They insist on buying their own repair parts which delay the whole process instead of giving the client the option to fix their own vehicle. Further never keep you informed on the process and claim handler is never available when calling in. Avoid Dotsure
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dotsure.co.za's replyOfficial
03 Sept 2024, 16:14Hi Msutukazi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply03 Sept 2024, 16:14
Official
Hi Msutukazi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za