CW
Clayton W

1 reviews | Active since Oct 2019

03 Apr 2024, 10:15

Poor assesment by claims department

Claim for replacement of clutch master + slave cylinder was declined, even though these items are clearly listed as covered in the policy. Dotsure's reason being that the damage to these items were "caused by" the clutch plate (which isn't covered). This after I waited 10 days for reply to my claim submission. I would like to move my policy before i'm told that my turbo claim is declined because it was caused by the air passing through it (which isn't covered).

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Replies (1)
dotsure.co.za
dotsure.co.za's reply03 Apr 2024, 10:39
Official
Hi Clayton, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za