Poor and disappointing Service.

Dotsure has taken over hollard personal insurance clients and I am one of them.Recently had a severe flood damage with water damage to my contents and due to no electricity for almost 2 weeks all my food had be thrown away.I lodged a claim on the 12th of April and currently getting no service at all from them.I have made numerous calls and messages to follow up and get updates and keep being told that it will be finalized soon. My claim is a relatively small claim compared to some who have lost everything. I am currently utterly disappointed in the poor service and response especially during this difficult time that we had to endure.Definitely not an insurer to trust.