Policy payments....YES PLEASE!!! Policy cancellations...we just won't process them.

I'm not happy writing a negative review about this company, because I've received such wonderful service from them in the past, but I'm now starting to wonder if that was purely because they were receiving my money every month.... The reason for my above statement is that Dotsure does not return contact requests when in comes to cancellation of a policy. I spoke to a consultant on 9 May to cancel my policy - the consultant told me that she would "freeze" my policy for 40 days (no payment would be debited from my account) and then she'd contact me again after the 40 days have lapsed to see if my circumstances have improved to reinstate the cover or to cancel completely - I accepted this offer. Much to my surprise, the usual monthly instalment was debited from my account at the end of May. I've also received a Endor*****t schedule this morning, but my policy is "frozen" and will be cancelled. Dotsure, I would like a refund of this instalment and I'd like to cancel my policy completely please? You've left me no choice but to complain on this platform.