NJ
Nikiwe J
1 reviews | Active since Nov 2018
26 Apr 2023, 06:56
Policy not cancelled as per my request
<div>I am extremely livid, I sent an email dated 27/03/2023 to ********* requesting for my pet insurance to be canceled and I did not get any feedback however she can harass me for payment. They debited money from my account after I asked for the pet insurance to be canceled but ******. failed to do so. I am incredibly annoyed and upset about this and need this resolved ASAP and my money refunded!!!</div>
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dotsure.co.za's replyOfficial
26 Apr 2023, 07:57Hi Nikiwe, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply26 Apr 2023, 07:57
Official
Hi Nikiwe, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za