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Xolani N
1 reviews | Active since Jul 2023
18 Jul 2023, 06:34
Please call me back
On 13 July my RMI approved mechanic submitted a claim on my behalf and I've been waiting since to be assisted. Every time I'm contacting them, I'm told that I'll be called back.
May I ask to be called and have my claim sorted as I've submitted all the required docs.
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Replies (2)
dotsure.co.za's replyOfficial
18 Jul 2023, 08:54Hi Xolani, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply18 Jul 2023, 08:54
Official
Hi Xolani, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Xolani N's updateReviewer Update
19 Jul 2023, 12:25Hi Dotsure,
It's over 7 days now since I left my car with the Mechanic, I'm kinda stuck and it's cold and raining in PE now I need my car. Yesterday I did receive a call as you promised only for the caller to tell me that my Handler will call me and she never did call (Busisiwe). All documentation was submitted long ago and I don't see where is the issue. Every time I interact with the chatbox, I'm told to wait for my Handler. Are you going to cover the storage as well?
It's over 7 days now since I left my car with the Mechanic, I'm kinda stuck and it's cold and raining in PE now I need my car. Yesterday I did receive a call as you promised only for the caller to tell me that my Handler will call me and she never did call (Busisiwe). All documentation was submitted long ago and I don't see where is the issue. Every time I interact with the chatbox, I'm told to wait for my Handler. Are you going to cover the storage as well?
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Xolani N's update19 Jul 2023, 12:25
Reviewer Update
Hi Dotsure,
It's over 7 days now since I left my car with the Mechanic, I'm kinda stuck and it's cold and raining in PE now I need my car. Yesterday I did receive a call as you promised only for the caller to tell me that my Handler will call me and she never did call (Busisiwe). All documentation was submitted long ago and I don't see where is the issue. Every time I interact with the chatbox, I'm told to wait for my Handler. Are you going to cover the storage as well?
It's over 7 days now since I left my car with the Mechanic, I'm kinda stuck and it's cold and raining in PE now I need my car. Yesterday I did receive a call as you promised only for the caller to tell me that my Handler will call me and she never did call (Busisiwe). All documentation was submitted long ago and I don't see where is the issue. Every time I interact with the chatbox, I'm told to wait for my Handler. Are you going to cover the storage as well?