Platinum Cover that's not Platinum

Since I wrote more than 2 reviews about Dotsure Insurance, they promised on this platform that they will contact me, until today they didn't do it. It pains me to see their adverti*****ts on Channels 157(Moja Love) and 405(Newzroom Afrika) been advertised, it pains me to change the channels to avoid seeing their adverti*****ts. If I may repeat this, this Dotsure Insurance was firstly introduced to me by the dealership in March 2019, I was forced to change my tracking company to Netstar as they were contracted to them, by that time they were calling Oakhurst Insurance. I was only paying R59.00 per month and I was told that Netstar is paid by them. I never had contract with Netstar on my Datsun Go Lux, but they did. I trusted them, I even changed my 2 cars to them. I regret the day I did that. I took a Platinum Cover/Policy with them in 2021,including Access bust cover and mechanical cover with them, thinking of protecting myself and my assets with them. That was done on recording, which they failed to produce. On the first cover, I gave them the name and telephone number of my cousin who will be driving my cars regularly as I was also driving hers. They contacted her and put her name in the first Policy as I do have proof of that documents. When I was called for the Platinum Cover, I mentioned her name and contact for them to call her, and I was told that it doesn't matter as with Platinum Cover she's covered, I insisted for them to call her. On their Netstar Smartbox, which they had a contract with, the consultant mentioned it, by that time, I was waiting for Netstar to come and fix my Corsa Smartbox as it was faulty, actually most of theit Smartbox were faulty, sorry I will mention two names from Netstar who promised to send technician to come and fix their devices, I am still having their device with my other car, with my own contract with Netstar and paid up to date. The reasons for Netstar not to attend my problems, it was that they changed my contact on their system, so that I mustn't get those faulty messages anymore. This I was told by the lady working for Netstar when I told her about the issues and that I am still waiting for their technician. Can you please ask Dotsure Insurance for a complete recording when the sale was made for Platinum Cover, when I bought it. On the recording I also included that I will be also covered my forth car which I will be using for lift club, when Covid19 is over, as by that time, most of my colleagues were working from home. FYI also the lady teacher is having problems with Dotsure Insurance.