PHENOMENAL SERVICE FROM DOTSURE

I have been a client of Dotsure for about 4 years now and registered because I adopted a little Maltese fur baby when I was working and living in Drakensberg.

Being in such a remote location and far from any vets or doctors with plenty of snakes, spiders and ******s around, I felt it absolutely a necessity to take out pet insurance for my one and only companion.

How glad I am that I made that decision!!

I registered with Dotsure telephonically, the process was quick and easy and the telephone consultant was fantastic - it felt more like I was speaking to an old friend rather than an operator, she truly was phenomenal.

Since that day I have had to take my fur baby to see a "doggie doctor" on more than one occasion for being desperately sick.

I was worried initially as paying the vet was a lot of money which for a single mom such as myself, I need every single penny. I thought that I would have endless problems with the claim being paid or that it would take a long period of time to complete but it was just the opposite.

Like the registration the whole process was handled quickly and efficiently, the money was back in my account in just a few days and to make it even more personal, my fur baby also received a get well soon email from Dotsure.

When lockdown came into effect I was placed on temporary layoff as I work within the hospitality sector. My salary was cut and remains cut up until now to 20% only.

Obviously I had to make some drastic changes to try and get by on this new normal. I had to end up letting go of a lot of things, including my car but the one insurance I refused to stop paying was Dotsure!

My fur baby is my family and she deserves the very best care that is available to her which is why I will never stop using Dotsure.

Sadly she has had to see the vet again today for not being well. I emailed my claim through as soon as I arrived home after our vet visit and within minutes Dotsure had contacted me to say they had received my claim along with a claim number and letting me know that they are working on it.

Since Dotsure started there have been many other insurers out there as well as supermarkets who are now offering pet insurance - I don't even entertain reading the adverti*****ts because as far as I am concerned no-one will ever even begin to be able to compete or outmatch Dotsure.

Thank you Dotsure for being so fantastic!!! Your loyal fans and supporters, Ashleigh and Lexi (my fur baby) - but you already knew that ;)