PETSURE/HOLLARD DISGRACE

DOTSURE TOOK OVER THE PET POLICIES OF PETSURE/HOLLARD.

IN A LETTER DATED 21 APRIL 2021 FROM HOLLARD THERE LOYAL CLIENTS WERE ASSURED THAT THERE WOULD BE NO CHANGES TO BENEFITS OR PREMIUM.

THE PREMIUM HAS REMAINED THE SAME, BUT THE BENEFITS HAVE MOST DEFINITELY CHANGED AND SUB LIMITS INCLUDED WHICH WERE NOT THERE BEFORE.

THE CALL CENTRE AGENT DOMINIQUE TOLD ME THAT THEY HAD TO CHANGE THE POLICY TYPE TO FIT INTO THE PREMIUM THEY COULD CHARGE. I WAS ON THE "PRIME" POLICY........ MOST EXPENSIVE AND BEST BENEFITS WITH PETSURE........ NOW I'M ON "STANDARD" WITH DOTSURE.

READ THE POLICY SCHEDULE FELLOW POLICY HOLDERS.

I HAVE BEEN A LOYAL AND FAITHFUL CUSTOMER OF PETSURE FOR 13 YEARS.

TO THE OLD MANAGEMENT OF PETSURE/HOLLARD........ THIS IS A DISGRACE AND YOU **** TO YOUR POLICYHOLDERS IN YOUR LETTER OF 21 APRIL. I HOPE YOU CAN SLEEP WELL AT NIGHT.