TC
Taylor C

1 reviews | Active since Jun 2019

20 Mar 2025, 12:08

PETA***

I’m really disappointed to see the changes in Dotsure’s plans and the significant price hikes. It used to be an affordable and personalized service, but sadly, that seems to have changed.

The jump in pricing is shocking—going from R529 to R1,358 just to include general wellness care for full coverage? That’s a massive increase. Not long ago, we could have three dogs on the top-tier plan for that price, including Excess Buster. Now, it feels like Dotsure has become just another typical insurance company, losing the customer-focused approach that made it stand out.

It’s a real shame to see this shift. Dotsure used to be a company we could trust to provide great coverage at a reasonable price, but now, it feels like affordability and loyalty are no longer priorities.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply20 Mar 2025, 12:10
Official
Hi Taylor, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za