JD
Jackie D
1 reviews | Active since Aug 2018
27 Oct 2025, 12:14
PET INSURNACE
FALSE ADVERTISING REGARDING FULL COVER FOR ACCIDENTAL PET COVER. ALSO NOT CAPTURING CORRECT DETAILS. QUICK TO DEBT ACCOUNT. ASK FOR PRO RATE PAYMENT AND FINDS ALL REASONS TO NOT PAY OR DISGRACEFULLY PAY A SMALL PORT OF A VET BILL. DONT SEEM TO KNOW HOW LIVER FAILER CAN CAUSE A PUPPIES DEATH EVEN IF NO EVIDENCE UPON ADMISSION. SHOCKING AND TURNAROUND TIME FOR AGENTS EVEN WORSE.
LOST MY LESS THAN 4 MONTH OLD PUPPY ON 16TH OCTOBER AND THEY OFFERING ONLY R3200 ON CLAIM THAT IS OVER R20 000.
NOT EVEN THEIR REPUTABLE BREEDER CAN BELIEVE THIS NOR CAN THE BEST VET IN JOHANNESBURG FOUR WAYS UNDERSTAND THEIR LOGIC
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Replies (2)
dotsure.co.za's replyOfficial
27 Oct 2025, 14:08Hi Jackie, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply27 Oct 2025, 14:08
Official
Hi Jackie, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
JD
Jackie D's updateReviewer Update
27 Oct 2025, 14:26They did contact me as stated I needed to pay a prorate and then went from R4000 to R3200 on my claim of over R20 000. I am not sure what you dont undertand.
I have since reversed the prorate and also the debit order on 20th October as Gigi passed away on 16th why debit for puppy who is no longer breathing.
They did not capture the right thing and upon the passing of Gigi she was on accidental cover and not Vitality Plan. Either way they did not list. Lasty I wont accept R3200 on my vet bill of over R20000
Friday 17th October they did not even have new puppy on policy or cover and the Breeder notified me of this on 21st October.
Please refer to my email that I have sent today which is in simply terms.
Regards
I have since reversed the prorate and also the debit order on 20th October as Gigi passed away on 16th why debit for puppy who is no longer breathing.
They did not capture the right thing and upon the passing of Gigi she was on accidental cover and not Vitality Plan. Either way they did not list. Lasty I wont accept R3200 on my vet bill of over R20000
Friday 17th October they did not even have new puppy on policy or cover and the Breeder notified me of this on 21st October.
Please refer to my email that I have sent today which is in simply terms.
Regards
JD
Jackie D's update27 Oct 2025, 14:26
Reviewer Update
They did contact me as stated I needed to pay a prorate and then went from R4000 to R3200 on my claim of over R20 000. I am not sure what you dont undertand.
I have since reversed the prorate and also the debit order on 20th October as Gigi passed away on 16th why debit for puppy who is no longer breathing.
They did not capture the right thing and upon the passing of Gigi she was on accidental cover and not Vitality Plan. Either way they did not list. Lasty I wont accept R3200 on my vet bill of over R20000
Friday 17th October they did not even have new puppy on policy or cover and the Breeder notified me of this on 21st October.
Please refer to my email that I have sent today which is in simply terms.
Regards
I have since reversed the prorate and also the debit order on 20th October as Gigi passed away on 16th why debit for puppy who is no longer breathing.
They did not capture the right thing and upon the passing of Gigi she was on accidental cover and not Vitality Plan. Either way they did not list. Lasty I wont accept R3200 on my vet bill of over R20000
Friday 17th October they did not even have new puppy on policy or cover and the Breeder notified me of this on 21st October.
Please refer to my email that I have sent today which is in simply terms.
Regards