MB
Marjorie B
1 reviews | Active since Dec 2016
02 Oct 2025, 18:20
PET ***-00045 - BISKIT (M.BRAND)
I had excellent service from dotsure.co.za and Phumisa Mooi. On 12 September 2025 I submit a claim after a visit to the vet. Although they had a policy to pay out in 2-3 working days, I received an email 2 hours after submitting that the claim was accepted and payment was on the way. Phumisa did an excellent job by handling the claim so fast and also send me a detailed breakdown of the claim payment. I am now a few years with dotsure.co.za and never did they decline a claim. I never have to query once about a claim. Excellent, professional service always from the agents.
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dotsure.co.za's replyOfficial
03 Oct 2025, 09:48Hi Majorie, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Phumisa as well. ;-) The dotsure.co.za family
dotsure.co.za's reply03 Oct 2025, 09:48
Official
Hi Majorie, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Phumisa as well. ;-) The dotsure.co.za family