SB
Sfiso B
1 reviews | Active since Nov 2018
12 Dec 2018, 14:24
Payout No Payout
After being charged 40k of excess and payout is 11k , I’m informed the claim is declined after this was confirmed via the telephone and an email. I’m informed the email was sent in error we apologize after I did a follow up on my claim because there was no response from there side. I’ve sent emails to them as requested. Now my payout is declined.
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Replies (2)
dotsure.co.za's replyOfficial
12 Dec 2018, 14:43 Dear Sfiso
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply12 Dec 2018, 14:43
Official
Dear Sfiso
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
SB
Sfiso B's updateReviewer Update
12 Dec 2018, 17:1914 days won’t do you need to be quicker cause my claim was once review and finalized it shouldn’t take you this long
SB
Sfiso B's update12 Dec 2018, 17:19
Reviewer Update
14 days won’t do you need to be quicker cause my claim was once review and finalized it shouldn’t take you this long