Payment 6 days late and still counting

They finalized my claim on 8 Oct, said it will take 2-3 working days for the payment to reflect in my account, today (14 Oct) I contacted them because I have not received my payments. The agent told me the payments was released today (14 Oct), when asked why they told me it was a fault on their side and they are sorry, they will make a note on my policy... So what does a note on my policy help me? No thanks I will be canceling my policy with dotsure due to them not staying within their agreement with me.